Over the past 18 months, I supported around 30 automation projects. In 23 of them, no AI was involved — rules were cheaper, more precise, easier to maintain.
In the remaining seven, AI was a real lever.
01 — Classifying incoming requests
Incoming mails are sorted into 5 to 8 categories, with priority. A person sees the ordered list instead of a chaotic inbox.
02 — Extracting structured data from PDFs
Invoices and orders are read out and mirrored into the accounting system. AI only fills the fields; the system validates strictly.
03 — Drafting within fixed templates
From one blog post, a newsletter draft, a LinkedIn post, and three snippets emerge. A person edits; AI does not type.